LiveXP

Internet Connection: Ensure that you have a stable and active internet connection since slow or intermittent internet can cause upload failures.

Error Messages: Look at error messages or notifications on the website. These can provide valuable information about why the upload is failing.

File Format and Size: Verify that your file is in a supported format. - For videos, the requirements are MP4 or MOV formats, and the maximum size is 5 GB. - For photos, the required formats are JPG or PNG formats, and the maximum size is 5 MB.

Video File Integrity: Confirm that the video file is not corrupted. Try opening and playing the video on your local device to ensure it's functioning properly.

Browser Compatibility: Ensure you are using the latest version of the Google Chrome browser.

Cache and Cookies: Accumulated data can sometimes interfere with uploading, so try clearing your browser's cache and cookies.

Browser Extensions: Disable any browser extensions or add-ons, as they may conflict with our platform’s upload functionality.

8. Firewall and Antivirus: Temporarily disable any firewall or antivirus software that might be blocking the upload process. Remember to re-enable them afterward.

Restart and Try Again: Sometimes, a simple browser or device restart can resolve upload issues.

Try Another Device: If possible, try uploading the video from a different device to see if the issue persists.

1. Internet Connection: Ensure that you have a stable and active internet connection since slow or intermittent internet can cause upload failures.
2. Error Messages: Look at error messages or notifications on the website. These can provide valuable information about why the upload is failing.
3. File Format and Size: Verify that your file is in a supported format. - For videos, the requirements are MP4 or MOV formats, and the maximum size is 5 GB. - For photos, the required formats are JPG or PNG formats, and the maximum size is 5 MB.
4. Video File Integrity: Confirm that the video file is not corrupted. Try opening and playing the video on your local device to ensure it's functioning properly.
5. Browser Compatibility: Ensure you are using the latest version of the Google Chrome browser.
6. Cache and Cookies: Accumulated data can sometimes interfere with uploading, so try clearing your browser's cache and cookies.
7. Browser Extensions: Disable any browser extensions or add-ons, as they may conflict with our platform’s upload functionality.
8. 8. Firewall and Antivirus: Temporarily disable any firewall or antivirus software that might be blocking the upload process. Remember to re-enable them afterward.
9. Restart and Try Again: Sometimes, a simple browser or device restart can resolve upload issues.
10. Try Another Device: If possible, try uploading the video from a different device to see if the issue persists.

Please contact Support Team in the LiveXP chat or at <a href="mailto:support@livexp.com" rel="nofollow noopener noreferrer" target="_blank">support@livexp.com</a> for further investigation. We ask you to include:

screenshot displaying any error messages you see on your end

information about your device – iOS/Android (if you’re using the LiveXP app)

- screenshot displaying any error messages you see on your end
- information about your device – iOS/Android (if you’re using the LiveXP app)
- what troubleshooting tips you’ve tried

Troubleshooting steps

If the problem persists