Typically, our tutors experience issues with registration in four cases. If your case is different or the proposed steps have not worked for you, feel free to contact our Support Team for further assistance.
Case 1: General Registration Issues
Troubleshooting Steps:
Delete the LiveXP app from your device.
Ensure you have a stable internet connection.
Reinstall the LiveXP app from your device's app store.
Sign in to your LiveXP account or complete the registration process.
Case 2: Chinese Tutors Unable to Finish Registration
Some Chinese tutors are unable to complete registration despite enabling notifications.
Troubleshooting Steps:
Delete the LiveXP app from your device.
Enable a VPN (Virtual Private Network) on your device and select a server outside of China.
Reinstall the LiveXP app from your device's app store.
Sign in to your LiveXP account or complete the registration process.
If the problem persists, try using a different VPN service or server location.
Case 3: Huawei Users Unable to Register
Unfortunately, the LiveXP app is not compatible with Huawei phones.
We recommend using an alternative device that is not a Huawei phone for registration.
Please stay tuned as updates and the necessary support for this case are coming.
Case 4: "Sign up" vs "Sign in"
Once you create your account and set up your profile, you will be required to install the app and sign in. Please note that "Sign up" means creating a new account, while "Sign in" will let you in the account you have already created.
Please be sure to click the ‘Sign in’ button and use the same login credentials you used to create your account on LiveXP.