Troubleshooting steps
Make sure you’re using Google Chrome for the best platform performance
Use the keyboard shortcut Ctrl + Shift + R
Refresh the page
Clear your browser's cache
Disable ad-blockers or add LiveXP website to the list of exceptions
If the problem persists, please take a screenshot displaying the issue and send it to Support Team in the LiveXP chat or at [email protected] along with this information:
ID of the lesson to which the Notes need to be attached
Platform used (website or app)
Device model: iOS or Android
Brief description of the issue (e.g. "neither Tutor nor Student can see the Notes content", or "only Tutor/Student can see the Notes content", or "Notes aren’t updating", or "Notes can’t be edited")