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Lesson Notes Issues
Updated over 2 months ago

Troubleshooting steps

  1. Make sure you’re using Google Chrome for the best platform performance

  2. Use the keyboard shortcut Ctrl + Shift + R

  3. Refresh the page

  4. Clear your browser's cache

  5. Disable ad-blockers or add LiveXP website to the list of exceptions

If the problem persists, please take a screenshot displaying the issue and send it to Support Team in the LiveXP chat or at [email protected] along with this information:

  • ID of the lesson to which the Notes need to be attached

  • Platform used (website or app)

  • Device model: iOS or Android

  • Brief description of the issue (e.g. "neither Tutor nor Student can see the Notes content", or "only Tutor/Student can see the Notes content", or "Notes aren’t updating", or "Notes can’t be edited")

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