LiveXP

The LiveXP Classroom is accessible 15 minutes prior to each lesson, offering you the flexibility to address and resolve any potential issues, ensuring a seamless learning experience.

Check any error notifications as they can provide valuable insights into the type of error and help you resolve it promptly. E.g. – if you encounter a signalling connection error (type 53000), it indicates difficulties in establishing a connection to the classroom. Attempt to re-start your Wi-Fi router or switch to an alternative Internet connection.

Make sure you are using a supported browser. We recommend using the latest version of Google Chrome, Safari (for macOS users), Firefox, Edge (Chronium), or WebView.

Try to switch between browsers. If you are using Chrome, try a different one, for instance, Firefox.

Try using your browser's Incognito mode. This prevents the browser from saving cookies, website data, or any add-ons that could affect your connection.

Disable browser add-ons (extensions), antivirus software, or any other security tools like VPNs, ad-blockers, or anti-trackers.

Close any background programs, applications, or browser tabs.

Reassure that no other devices are consuming your network while you're in a class.

Confirm if no ongoing scans or updates are slowing down your computer.

If the problem persists, you may suggest using Skype, Zoom, or Google Meet. Send a message to your student or tutor with the relevant link. After the lesson, report the issue to LiveXP Support Team, providing a screenshot displaying an error, lesson ID, details about your device type and browsers used.

1. Check any error notifications as they can provide valuable insights into the type of error and help you resolve it promptly. E.g. – if you encounter a signalling connection error (type 53000), it indicates difficulties in establishing a connection to the classroom. Attempt to re-start your Wi-Fi router or switch to an alternative Internet connection.
2. Make sure you are using a supported browser. We recommend using the latest version of Google Chrome, Safari (for macOS users), Firefox, Edge (Chronium), or WebView.
3. Try to switch between browsers. If you are using Chrome, try a different one, for instance, Firefox.
4. Try using your browser's Incognito mode. This prevents the browser from saving cookies, website data, or any add-ons that could affect your connection.
5. Disable browser add-ons (extensions), antivirus software, or any other security tools like VPNs, ad-blockers, or anti-trackers.
6. Close any background programs, applications, or browser tabs.
7. Reassure that no other devices are consuming your network while you're in a class.
8. Confirm if no ongoing scans or updates are slowing down your computer.
9. If the problem persists, you may suggest using Skype, Zoom, or Google Meet. Send a message to your student or tutor with the relevant link. After the lesson, report the issue to LiveXP Support Team, providing a screenshot displaying an error, lesson ID, details about your device type and browsers used.

Troubleshooting steps: