Tutors get paid after conducting a lesson. The more lessons you have, the more you can earn per lesson. To find out how to earn more per lesson, read here.
The payment goes to the tutor's wallet only:
For lessons scheduled in the LiveXP calendar.
When both the student and the tutor confirm the lesson after it's over (mark it as Completed).
💡 Before a lesson, check your LiveXP calendar and make sure you see that lesson you are going to join on there. If the lesson is not in your LiveXP calendar, it means the student has not scheduled it, or one of the old lessons was not moved to the actual date.
You get paid:
If a lesson is in your LiveXP calendar.
After the lesson is over and confirmed by you and the student. If the student doesn't confirm the lesson, you get paid 24 hours after the end of the lesson, and if you confirm it on your side.
If the student didn't attend the lesson without prior informing or rescheduling it and you waited for him until the end of the lesson. In such a case, mark the lesson as "The lesson happened".
If some issue on the platform doesn't let you have a lesson, the Support Team has proof of that. So make sure to report to Support any issues you may have with lessons.
Frequently Asked Questions
Do I receive payment in US dollars?
Do I receive payment in US dollars?
All payments sent to "Wallet" are in US dollars on LiveXP right now. When you withdraw money, you can convert it into another currency.
To learn more about how to do it, go to PayPal Help Center, or contact Payoneer Support.
I wasn't paid for the lesson. What should I do?
I wasn't paid for the lesson. What should I do?
👩🏼🏫 Normally, tutors receive money after a lesson is over and confirmed by both the tutor and the student.
Delays are possible if:
The lesson was not scheduled on your LiveXP calendar. To avoid this, make sure you see that lesson in your LiveXP calendar and its date and time are relevant.
The lesson was rescheduled but not moved to a new date and time in the LiveXP calendar. Contact the Support Team for help.
Either you or the student did not confirm the lesson. In this case, just make sure you confirm it on your end and remind the student to do the same. If nothing changes on the student's side, the lesson will get confirmed automatically 24 hours after its end, and you will get the money for the lesson.
You or the student reported an issue with the lesson. In this case, we will need to find out what went wrong. If the situation is resolved, you will get paid.
💫 Important!
If a lesson has ever been marked as "Not Completed" and conducted outside the platform without scheduling it to a new slot in the LiveXP Calendar, we won't be aware of that, and the money won't be sent to you. Thus, ensure your lessons have relevant dates and times in the LiveXP calendar.
If that already happened, and you didn't receive the money, contact the Support Team for assistance.