Check if you have enabled screen sharing in the browser settings.

Make sure you choose the correct screen to share on the window after you click 'Share screen'.

Try another browser.

Still encounter problems?
Take a screenshot or video recording of the issue, and reach out to our Support Team at [email protected] or in the LiveXP Messenger.

Ensure that you are using the latest version of Google Chrome. Screen sharing with audio is currently available only on this web browser.

Confirm that Google Chrome has permission to access your microphone.

Double-check that you are sharing a Chrome tab instead of all window.

When you start screen sharing, make sure you enable the 'Also share tab audio' button. This setting is crucial for transmitting audio along with the screen share.

Clear your browser cache.

Try restarting Google Chrome. Close the browser completely and open it again before initiating the screen share.

If the problem still remains, take a screenshot or video recording of the issue, and reach out to our Support Team at [email protected] or in the LiveXP Messenger.