At LiveXP, we’ve made our payment process simple, secure, and flexible to accommodate students from all around the world.
Here's everything you need to know about payment methods, subscriptions, and currency options.
Available payment methods
You can conveniently pay for trial lessons and subscriptions using the following methods:
Credit/Debit Cards (Visa, MasterCard, etc.)
Apple Pay
Google Pay
Once you complete a purchase, lessons will immediately appear on your account balance, allowing you to schedule them with any tutor on the platform.
Subscription model explained
We operate on a subscription-based model to provide a consistent and effective learning experience. Here’s how it works:
When you subscribe, you're signing up for an automatically renewing package of lessons. These packages offer continuous access to lessons without the need for frequent manual payments.
You can cancel your subscription at any time, but make sure to do so before the renewal date to avoid being charged for the next cycle. The next renewal date is always visible in your Account settings in the Subscription Plan Dashboard.
Fees and pricing
The fees for our services depend on the type of service you choose. To learn more about pricing specifics, please refer to the following article:
Payment security
We use secure payment processing systems to protect your financial information. We also recommend using strong, unique passwords to further safeguard your account.
Important policies to review before purchase
Before making any purchase, please be sure to review the following policies:
By proceeding with a purchase, you automatically agree to these policies and any other policies incorporated within them.
For more information about the LiveXP Subscription, please read here.
Frequently Asked Questions
My payment failed. What should I do?
My payment failed. What should I do?
Please try troubleshooting the issue with the following steps.
Make sure that all your payment information is entered correctly. Common issues include card number, expiry date and CVV, sufficient funds.
If you're still experiencing issues, try using a different payment method. If you’re using a credit or debit card, make sure the card is enabled for international transactions.
Sometimes banks block certain online transactions as a precaution. Contact your bank or card issuer to check if 1) there’s a block on international transactions; 2) the payment attempt was flagged for security reasons; 3) the bank requires further verification to approve the payment.
Once your bank resolves the issue, try the payment again.Payment issues can sometimes be caused by browser-related problems.
1) try clearing your browser’s cache and cookies;
2) ensure you’re using the latest version of your browser;
3) attempt switching to a different browser (Google Chrome, Firefox, Safari) or
4) using Incognito Mode.Use a different device (switch from mobile to desktop or vice versa) and switch to a different network (Wi-Fi to mobile data or another Wi-Fi connection).
Some payment providers set daily or per-transaction limits. Verify with your bank or payment service that you haven’t exceeded any transaction limits.
Ad blockers, VPNs, or security tools may interfere with payment processing. Disable these temporarily and try making the payment again.
If you’ve tried all of the above steps and your payment still isn’t going through, please reach out to our support team. Here’s what to include in your message:
Details of the issue (e.g., error messages you received)
Device and browser you’re using
Payment method you’re attempting to use
We will help you resolve the issue and ensure you can complete your purchase.