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Email Verification Issues
Email Verification Issues
Updated over a month ago

Troubleshooting steps

Double-check the email address in the Profile menu

  • Ensure you provided the correct email address during registration.

  • A small typo can prevent you from receiving a verification email.

☝🏻If you entered a non-existent email during registration, unfortunately, nothing can fix that. In this case, you need to create a new account with an existing email and inform Support about your first account. We will delete the account with the non-existing email.

  • If you'd like to change your email address, here’s an easy guide to help you through the process.

If your email is correct, but you still cannot verify it

  1. Make sure you are using an email address of global email providers: gmail.com, yahoo.mail, outlook.com, appleicloud.mail. The verification email may not arrive at email addresses from other providers.

  2. Check spam folder: Sometimes verification emails end up in the Spam folder.

  3. Resend verification email: Try this option to receive a new verification link.

If you've tried all the steps mentioned and the issue persists, please reach out to our Customer Support Team for further resolution.

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