Losing access to your account can be stressful đ¤Ż, but don't worry!
Weâre here to guide you through the steps to regain access quickly and securely. Follow this guide to recover your account and get back to your lessons in no time.
Check your login credentials
First, ensure that the email/username and password you're entering are correct. Typos can happen! Make sure:
Caps Lock isnât turned on.
You are using the correct email or username associated with your account.
Use the "Forgot password?" feature
If you're certain your credentials are correct but still can't access your account, reset your password:
Go to the homepage to sign in.
Click on the "Forgot password?" button.
Enter your registered email address.
Check your inbox (and spam folder) for a password reset link. Follow the instructions in the email to set a new password.
âIf you didnât receive the email within a few minutes:
Ensure the email is correct.
Check spam/junk folders.
If the problem persists, contact support.
Third-party login issues (Google, Apple, Facebook)
If you typically sign in via Google, Apple, or Facebook and are experiencing issues:
Ensure youâre logged in to the correct account on those platforms.
Try logging in with a different browser or clearing your cookies/cache.
If this still doesnât work, reach out to our support team.
Troubleshooting suspicious activity on your account
Contact our support team, and we will terminate any active sessions on other devices.
Update your security settings by changing your password to something strong and unique.
Ensure your device and browser are secure by updating your antivirus software and checking for malware.
Weâre committed to ensuring your learning experience is smooth and secure. Donât hesitate to contact us for further assistance.