Appendix to General Terms and Conditions
General Basis:
A LiveXP student is an individual who has registered on the LiveXP platform to make payments for lessons and other services, aiming to gain foreign language skills through one-on-one lessons.
Acceptance of Terms:
By accessing or using LiveXP as a student, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our platform or making any service purchases on it.
Eligibility:
You must be at least 18 years old to use LiveXP. If you are under 18, you confirm that you have obtained parental or guardian consent.
User Account:
a. Registration: To access certain features of the platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.
b. Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect any unauthorized access to your account.
c. Identity Verification: LiveXP values the privacy of its users and does not routinely request identity verification for the majority of students. However, in certain circumstances, especially those related to security or potential fraudulent activities, users may be required to verify their identity. The rejection or failure to provide requested verification documents within a reasonable time frame may result in the termination of the user's account.
Code of Conduct:
a. Respectful Behavior: You agree to engage in respectful and courteous behavior towards other users, our tutors, and the LiveXP team. Harassment, discrimination, or any form of disrespectful conduct will not be tolerated.
b. Intellectual Property: Respect the intellectual property rights of LiveXP. Do not reproduce, distribute, or modify any content without proper authorization.
c. Diligence and Reporting: Users are obligated to exercise diligence in their use of LiveXP and promptly report any issues or suspicious activities they detect. This includes but is not limited to, notifying the LiveXP Support Team of any unauthorized access, misuse, or potential security or policy breaches. Immediate reporting is essential for maintaining the integrity of our platform and ensuring a secure learning environment.
d. Openness to Clarifications: Users agree to be open and cooperative in resolving any issues, misunderstandings, or queries that may arise during their use of the platform. This includes providing necessary information and engaging in communication with LiveXP for clarification purposes. Cooperation in addressing concerns contributes to the overall improvement of the learning experience for all users.
Payments and Refunds:
a. Fees: Some courses and features may require payment. You agree to pay all fees associated with your use of the platform.
b. Payment Verification: LiveXP values the privacy of its users and does not routinely request payment verification. However, in certain circumstances, especially those related to security or potential fraudulent activities, users may be required to verify their payments. This includes verifying the payment method(s) used for purchasing one-on-one lessons and other services. The rejection or failure to provide requested verification within a reasonable time frame may result in the termination of the user's account or the rejection of their payments.
c. Refunds: Refund policies are outlined in our refund policy document, available on the platform. Please review it carefully before making any purchases.
Learning:
a. Adherence to Lesson Terms and Conditions: Students are obliged to adhere to the Lesson Terms and Conditions, as described in a separate article, which is considered to be a part of the following Terms.
In the event of any violation of the Lesson Terms and Conditions, LiveXP retains the prerogative to take necessary actions based on its independent judgment.
Suspension and Termination:
a. LiveXP reserves the right to suspend or terminate your account if you violate these terms or any other agreements published on the website or mentioned in these Terms and Conditions; or engage in any conduct that may harm the platform's reputation.
b. In case of account suspension or termination, LiveXP reserves the right to clear up any remaining lessons on the balance without any refunds or other compensations;
c. Students must ensure that in case of making a decision to stop their learning at LiveXP, they must immediately:
Cancel their subscription;
Attend all booked lessons; All unused unscheduled lessons remain at the profile owner’s disposal for a year.
Turn off auto-bookings (if any were enabled);
Terminate their account if there are no remaining lessons on the balance. Or contact the Support Team with the request to terminate their account;
Upon a decision to terminate the LiveXP account with some remaining lessons on the balance, the student must contact the LiveXP Support Team giving their permission to clear up any remaining lessons without any returns or further compensations;
In case of non-compliance with the above requirements, LiveXP reserves the right to act upon their own decision;
By continuing to use LiveXP as a student, you acknowledge that you have read, understood, and agreed to these terms and conditions.