We’re sorry to hear that you weren’t satisfied with your tutor. At LiveXP, we are dedicated to hiring only experienced and professional tutors to ensure the best learning experience for our students. If you feel that your tutor did not meet your expectations, we would appreciate your feedback to help us maintain high standards.
How to Provide Feedback
Share Your Experience
Please send detailed feedback to our support team. This will help us review the tutor’s performance and address any concerns.
Leave a Review
We encourage you to leave a review on the tutor’s profile. Constructive criticism is welcomed and will not only assist the tutor in improving but also guide other students in making informed choices.
Steps to Change Your Tutor
Cancel Existing Lessons
If you wish to stop lessons with your current tutor, remember to disable weekly lessons or cancel any upcoming sessions. Inform your tutor of your decision and the reason politely to maintain a respectful relationship.
Find a New Tutor
Contact Support: Reach out to our support team for a list of recommended tutors based on your preferences.
Search Independently: Use the Tutor Catalog to search for tutors. You can filter by preferences such as language, specialty, availability, and more. Check their profiles, availability, and intro videos before booking a lesson.
Book Trial Lessons
Book a lesson with a new tutor and continue to explore different tutors until you find the one that best fits your needs.
Stick with Your Match
Once you find a tutor you feel comfortable with, continue booking lessons with them to achieve your learning goals.
Additional Tips
Be Patient
Finding the right tutor can take time. Don’t hesitate to try different tutors to ensure you find the perfect fit.
Communicate Openly
If you have specific learning goals or preferences, share them with your tutor to enhance your learning experience.
If you need any assistance or have further questions, feel free to contact our support team. We’re here to help you make the most out of your learning journey!