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LiveXP Tutor Performance and Collaboration Agreement
LiveXP Tutor Performance and Collaboration Agreement
Updated over 5 months ago

💡It reflects the vision and values of LiveXP toward tutors who can be granted permission to teach at LiveXP. It introduces our expectations, requirements, and estimation metrics regarding the performance of the LiveXP tutors as well as the situations and results that lead to stopping our collaboration with a tutor.

Vision

  1. To empower students to achieve their language learning goals through personalized and effective instruction.

  2. To foster a positive and supportive learning environment that encourages student engagement and motivation.

  3. To promote cross-cultural understanding and communication through language education.

  4. To stay up-to-date with the latest language teaching methodologies and technologies to improve the learning experience for students.

  5. To inspire a lifelong love of language learning in students and to help them realize the many benefits of multilingualism.

Values

  1. Quality: A commitment to delivering high-quality language instruction that meets the individual needs of each student.

  2. Respect: A belief in treating all students with respect and valuing their unique backgrounds and perspectives.

  3. Flexibility: A willingness to adapt teaching methods and approaches to meet the evolving needs of students and the changing landscape of online education.

  4. Professionalism: A dedication to maintaining a professional and ethical standard of conduct and providing transparent and timely communication with students.

  5. Growth: A commitment to ongoing professional development and continuous learning in order to provide the best possible instruction to students.

Company’s EXPECTATIONS towards tutors from the 1st day of their collaboration with LiveXP

  1. Qualifications: LiveXP may expect tutors to hold appropriate qualifications and certifications, such as a degree in the target language or a teaching certification.

  2. Experience: LiveXP may expect tutors to have a certain amount of experience teaching the target language and may prefer candidates with experience teaching online.

  3. Professionalism: LiveXP may expect tutors to maintain a professional demeanor and appearance and to conduct themselves in a respectful and ethical manner.

  4. Adaptability: LiveXP expect tutors to be able to adapt to different teaching situations and student needs and to be able to use different teaching techniques and technologies.

  5. Communication: LiveXP may expect tutors to communicate clearly and effectively with students and to provide timely feedback and progress reports.

  6. Performance Metrics: LiveXP may set certain performance metrics, such as student satisfaction ratings, completion rates, or student outcomes, and expect tutors to meet or exceed those metrics.

  7. Availability: LiveXP may expect tutors to be available for scheduled sessions and to be responsive to student requests and questions in a timely manner.

  8. Personal Development: LiveXP may encourage or require tutors to engage in ongoing professional development, such as attending training or workshops, in order to continuously improve their skills and stay up-to-date with best practices.

Company’s REQUIREMENTS towards tutors from the 1st day of their collaboration with LiveXP

  1. Compliance with company policies and terms: Tutors are expected to read and adhere to all company policies and terms.

  2. Integrity maintenance: Tutors are expected to refrain from soliciting students for independent lessons outside the LiveXP platform, as well as accepting payments for the lessons directly from the students.

  3. Onboarding: Tutors may be required to complete an onboarding process, which could include training on the company's teaching methodologies, learning management system (LMS), and communication tools.

  4. Professional development: Tutors may be expected to engage in ongoing professional development to continuously improve their teaching skills and stay up-to-date with best practices.

  5. Communication: Tutors are expected to maintain clear and timely communication with students, as well as with the company's support team and management.

  6. Scheduling: Tutors are expected to set and maintain a consistent schedule of available hours and to be reliable and punctual for all scheduled sessions.

  7. Feedback: Tutors are expected to provide feedback to students in a constructive and encouraging manner and to provide feedback to the company on ways to improve the teaching experience or the LMS.

  8. Compliance with student progress and completion metrics: Tutors may be expected to ensure that students are meeting progress and completion metrics set by the company and to take necessary actions if students are not meeting those metrics.

  9. Performance evaluations: Tutors may be evaluated periodically on their performance, including student satisfaction ratings, completion rates, and student outcomes, and may be required to meet certain benchmarks in order to continue working with the company.

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