Can I report a user?
Can I report a user?
Absolutely.
Should you encounter any improper behavior from any of the users, kindly report their Nickname to Support immediately. If there are any shreds of evidence you can share with us, such as the screenshots of the chat conversations or links to the profiles, make sure you attach them while reporting and don’t engage in any further communication - we will take care of it.
Please, report any user if you feel they’re engaging in bullying, harassment, spamming, violence, sexual hints, threats, rudeness, or anything that makes you feel uncomfortable.
We are at your service and will deal with the case in no time.
How can I contact Customer Support?
How can I contact Customer Support?
You can reach out to our Support Team in two ways:
Via the LiveXP Platform: Simply send us a message through the LiveXP Platform, and we'll get back to you as soon as possible.
By Email: You can also email us at [email protected]. We'll make sure to address your query promptly.
Feel free to choose whichever method is most convenient for you!
What are the Support Hours?
What are the Support Hours?
We're here to assist you every day from 6AM to 1AM (Kyiv Time Zone).
While we strive to be available as much as possible, there may be occasional delays. Please know that we always respond to inquiries in the order they are received. We appreciate your patience and understanding!
How long does it take to get a response from the Support Team?
How long does it take to get a response from the Support Team?
Our Support Team is available 20/7, and we aim to respond to your queries within 30 minutes to a few hours.
Thank you for your patience—we're here to help!