1. Use LiveXP Messenger:
The quickest way to get in touch with us is through LiveXP Messenger. Our dedicated Customer Care Team is available 20/7 to handle your queries.
We communicate primarily in English, the international language of communication. However, if you have a preference for another language, let us know. As our team expands, we aim to cater to various languages.
If your preferred language is available, your request will be forwarded to the corresponding manager for a more personalized response.
2. Expect Swift Responses:
We understand that your time is valuable. That's why our average response time for LiveXP Messenger requests during working hours is a speedy 30 minutes.
For email inquiries, our team aims to respond within 2 hours. We are committed to providing timely assistance to ensure your LiveXP experience is smooth and enjoyable.
3. Check the FAQ Section:
Before reaching out, take a quick look at our FAQ section. You might find answers to common questions that can save you time.
If you can't find what you're looking for or need personalized assistance, don't hesitate to contact us. We're here to help and guide you.
5. Your Preferred Language:
We want to make your interaction with us as comfortable as possible. If English isn't your preferred language, let us know your language preference, and we'll do our best to assist you accordingly.
6. Reach Out and Let Us Assist You:
If you have any concerns, questions, or just need a helping hand, feel free to reach out to us. We are more than happy to assist you on your LiveXP journey.
Your success is our priority, and we're here to ensure you have the support you need to thrive in your learning experience.
To contact LiveXP Customer Care:
1. Open your profile menu in the upper-right corner of the screen and find "Contact Support"
2. OR Find the "Need Help?" widget at the bottom right side of the screen > "Contact Support"
3. OR Reach out to us at [email protected]