You Can Cancel Lessons if You Really Have to.
Many of us love planning, especially our language lessons. But sometimes, life happens, and you realize you can’t make it to the lesson. You would reschedule it, but it’s not always an option. What do you do, then?
For cases like this, we’re giving students the possibility to cancel lessons.
Lesson cancelation is only for highly unexpected circumstances. We see it as a last-resort measure if you absolutely can’t make it to the lesson and can’t reschedule it.
The canceled lesson gets back to Student’s lesson balance.
Important notes:
Only upcoming lessons can be cancelled. Once a lesson starts, there is no way to cancel it;
A lesson can be canceled not later than 8 hours before its start;
If you want to cancel a lesson later, they you have to get an approval from the tutor, and contact the Support Team, attaching the evidence of the tutor’s approval.
Students can cancel up to 3 lessons per 30 days;
If you need to exceed the limit, you have to get a tutor’s approval first, and only after that, contact the Support Team, attaching the evidence of the tutor’s approval.
When a lesson is canceled, both Students & Tutors receive a push notification, an email, and a message on LiveXP about it so they can plan accordingly;
Cancelled lessons return to the student’s lesson balance;
To cancel a Lesson:
Navigate to "My Lessons"
Locate the lesson that you want to cancel from the list of scheduled lessons. You may need to scroll or use a filter function to find the specific lesson
Once you've identified the lesson you wish to cancel, click on it to open its details
In the top-right corner of the lesson details page, you should see a three dots menu. Click or tap on this menu to reveal additional options
Select the option "Cancel the lesson." Follow prompts to confirm the cancellation and provide a reason for canceling