It's great that you're taking a proactive approach to organizing your learning! Understanding how to manage your booked lessons effectively can make your experience smoother and help avoid any issues with missed or lost sessions.
Tips to help you manage your lessons efficiently:
Book Wisely: We recommend scheduling your lessons 1-2 weeks in advance rather than booking many sessions far ahead. Life can be unpredictable, and booking too many lessons in advance may lead to frequent rescheduling or cancellations. If your lifestyle is less stable, manual scheduling might be a better fit.
Consider Your Lifestyle: If you have a stable schedule, enabling Weekly Lessons can be beneficial. This feature reserves particular slots from the tutor's availability for you, scheduling the lessons from your balance automatically 1 week ahead. However, if your lifestyle is less predictable, scheduling lessons manually as needed might be a better option.
Rescheduling: If you cannot attend a lesson, you can reschedule it up to three times.
Cancellations: A limited number of cancellations per month are permitted without a tutor's confirmation but must be made at least 8 hours before the lesson.
REMEMBER! Frequent rescheduling or cancellations may impact your relationship with your tutor and their ability to maintain a stable income.
Stay Updated with the LiveXP App: Download our app to receive reminder notifications about your bookings, ensuring you stay informed and on track.
By managing your lessons thoughtfully, you help maintain a positive learning environment and ensure that both you and your tutor can plan effectively.
FAQ Section
I cannot attend a lesson. What should I do?
I cannot attend a lesson. What should I do?
If you find yourself in a situation where you can't make it to your lesson, no worries – we've got your back!
Just reach out to your tutor to discuss a new date and time for the lesson. Or, if you know your tutor's availability is actual, you can submit a reschedule request right away. We've got a step-by-step guide to help you through it, so you won't lose out on any learning fun!
Now, if your tutor is not responding, and there's more than 8 hours left before the lesson starts, you can cancel it straight from its card.
If it's a last-minute cancelation (less than 8 hours before the lesson), drop a message to our Support Team, and we'll try to cancel it with your tutor's approval.
⚠️ Keep in mind, though, that since it's close to the lesson's time, your tutor might still ask for a compensation. They reserved that time slot for you, and canceling means they miss out on another student booking this slot. It's all part of the learning journey, so let's treat it with understanding. 🙌