Key points:

We're refunding all unused lessons purchased less than one year ago.
All refunds will be processed automatically (no need to submit a request) unless there is an issue with your payment method.
If your refund cannot be processed automatically, our Support Team will reach out for manual assistance.

✅ Refund Guidelines

Refundable Transactions: We cannot process refunds for transactions older than 12 months - transactions made before February 16, 2024. This policy is outlined in our Terms and Conditions. Due to technical limitations, transactions older than one year cannot be processed for refunds because the transaction records and refund processing capabilities are restricted.
Thus, all transactions made between February 16, 2024, and February 16, 2025, that include unused lessons are eligible for refunds.
Automatic Refunds: Manual refund requests are not required. Refunds for eligible lessons will be issued automatically. Since LiveXP is ceasing operations, we are unable to process individual refund requests. All refunds will follow the automated system.
Refund Timeline: Refunds will be processed in batches from February 18 through the end of February. You will receive an email confirmation once your refund has been successfully processed.
IMPORTANT: Each transaction will be processed separately on different dates; therefore, you will receive a separate email confirmation for each refunded transaction.
Stay Updated: If you do not receive a confirmation email from LiveXP by February 28, please contact our support team for assistance.

💳 How Refunds for Unused Lessons Are Processed

Method of Refund: Refunds will be returned to the original payment method. If you paid with multiple cards, you will receive refunds to each respective card.
Expired, lost, or blocked cards: If the card you used for purchase was expired, lost, or is blocked, your bank will process the funds according to its policies. If you have any questions, please contact your bank for further details.
Closed Bank Accounts: If your bank account is closed, your bank will return the funds to our payment provider. In such cases, we will contact you with further instructions. Please keep an eye on your email for any messages from us.

FAQ: Common Refund Questions

Can I request my refund be sent to a different card or account?

No. For security reasons, refunds will only be issued to the original payment method.

What if my bank is closed?

If your bank is closed, the refund will be returned to us. We will reach out to you with additional details. Please keep an eye on your email and the LiveXP account.

What happens if my bank account is closed?

If your bank account (not just your card) is closed, the refund will be returned to us. We will then contact you with further instructions, so please monitor your email and the LiveXP account for any messages from us.

What if my card has expired, been lost, or is blocked?

Refunds will still be returned to the original card, even if it has expired, been lost, or is blocked. Your bank will process the funds according to its policies, so please contact your bank for further details.

How do I know the refund amount?

The confirmation email will specify the refund amount for each transaction. If you made purchases using multiple cards, you will receive separate email notifications for each refund.

I made purchases using multiple cards. How will I receive my refunds?

Each refund will be sent to the card originally used for that transaction. If you used multiple cards, you will receive separate refunds—and separate email notifications—for each. Please note that refunds are processed gradually; some refunds may appear after a few days. If you have not received all your refunds by February 28, please contact us to verify their status.

How will I know when my refund is processed?

You will receive an email confirmation once your refund has been successfully issued. If you have not received an email by February 28, please contact our support team.

What if I don’t receive a confirmation email by February 28?

Our team will be available to assist you throughout the first week of March. If you do not receive a confirmation email by February 28, please try the next steps to locate the refund, or contact the support team:

Check your email inbox—including your spam or junk folders—to ensure the confirmation email hasn’t been filtered.
Keep in mind that in some cases, refunds may be processed by your bank without triggering a notification in your banking app or online statement. We recommend reviewing your transaction history on your banking app or website.
If you still cannot locate the refund, please contact us. We will provide you with an ARN (Acquirer Reference Number) to help your bank trace the transaction.

What if I purchased my subscription more than a year ago?

Unfortunately, we cannot process refunds for unused lessons for transactions older than 12 months - transactions made before February 16, 2024.

This policy is outlined in our Terms and Conditions. Due to technical limitations, transactions older than one year cannot be processed for refunds because the transaction records and refund processing capabilities are restricted.

For more details, please refer to Section 17 of our Terms and Conditions:

Section 17. Subscription:
"The unused lessons will be lost and/or canceled after 1 (one) year from the date of the purchase of the said lessons."

For additional details, please review our LiveXP Terms & Conditions.

Am I eligible for the refund?

Yes, if:

You have unused lessons on your balance.
Transactions for those lessons were made between February 16, 2024, and February 16, 2025.

In what currency will I receive my refund?

You will receive your refund in the same currency you used for your purchase.

Will any fees or charges be deducted from my refund?

We will cover the fee charged on your purchases, so no additional deductions will apply.

What is an ARN, and what is it used for?

An ARN (Acquirer Reference Number) is a unique transaction identifier assigned to a refund by the payment processor. It allows banks to trace and confirm the status of a refund.
You can find your ARN in the confirmation email you will receive once your refund has been successfully processed. If you have not received a confirmation email by February 28, please contact us, and we will provide you with the ARN. This number will help your bank locate and verify your refund.